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02/22/2023
2:22PM

What currency are your prices listed in?

All prices are denominated in CAD. 

What are your shipping rates?

Standard US & CA = $10 (2-4 business days)
Express US & CA = $15 (1-2 business days)
International = $20+ 

*Please note that the timelines above apply after the order has actually shipped and not from the time you place the order. If you have a pre-ordered product in your order and choose express shipping, please note that express shipping will not speed up the ship date.*

How long will shipping take?

Our team will be processing orders Monday - Friday excluding holidays. In stock products will typically take 1-2 days to ship and shipping time will depend on the type of shipping you have selected. 

Are sold out items restocked?

On occasion, we will re-stock some of our popular styles, or release them in new colorways with each collection. It’s worth keeping an eye on our New Arrivals section for items that have been restocked, or signing up to our newsletter to receive exclusive announcements about re-stocks and releases.

I’m unsure about a size/have a fit question. How do I find this information?

To help you choose the correct size, it is recommended to refer to the specific garment measurements provided on each item’s product page. If you still need help, please email us at conatct@djantas.com or DM us on Instagram. A member of our team will be happy to help.

Which payment methods do you accept?

We accept the following payment methods: Visa, Mastercard, American Express, and Paypal.

What is your online return policy?

Returned items must be in perfect condition, unused, unwashed, undamaged, and the hang tags must not have been removed. Please return items in their original packaging, including any plastic wrap.

Customers are responsible for the shipment costs of returns. We recommend sending the merchandise back using the most cost effective shipping that is available to you that includes tracking. We are not accountable for returns that are lost or damaged in the post.

Once the return has been approved and received, you will be credited the amount you paid for the returned item(s), including taxes. The original shipping charge is not refunded.

Returns attempted after 14 days will not be accepted. We reserve the right to decline a return request if the merchandise does not meet our standards. Returns for merchandise showing any sign of use (worn, damaged, stained or missing its hang tag) will not be processed.

Where do you ship?

DJANTA'S ships worldwide.

Can I track my order?

All orders are granted a tracking number. Your tracking number will be included in your shipment confirmation email. Your tracking number/link will allow you to access up to date information on the status of your order. 

What should I do if my order hasn't been delivered yet?

Shipments may be subject to delays due to customs, regions, and national holidays. If you have yet to receive your order within 12 business days, or your estimated delivery date has passed, please contact us at contact@djantas.com.

Who can I contact if I have more questions?

For all inquiries, feel free to contact us at contact@djantas.com or DM us on instagram. 

Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.

Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.

“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™

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